Privacy policy

At Kue, we respect your privacy and are committed to maintaining the security of your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or shop with us.

1. Information We Collect

To provide you with the best experience, Kue collects two types of information:

A. Personal Information

  • Identity Data: Name and password.
  • Contact Data: E-mail address, billing address, delivery address, and telephone number.
  • Transaction Data: Product selections and purchase history.
  • Financial Data: Payment information (processed securely via our authorized payment partner; Kue does not store full credit card details).

B. Automated Usage Data

  • IP address and domain types (e.g., .co.uk, .com).
  • Browser type and version.
  • Geographical location (country).
  • Referral URLs (the site you came from).
  • Page interaction data (pages viewed and advertisements clicked).

2. How We Use Your Information

Kue uses the collected data for the following "Lawful Bases":

  • Contractual Necessity: To process your orders, manage payments, and deliver products.
  • Account Administration: To manage your registration and provide customer support.
  • Service Improvement: Analyzing statistical data to enhance website performance and user experience.
  • Marketing Communications: If you provide explicit consent, we will notify you of products, special offers, or brand updates.

3. Data Sharing and Third Parties

We value your trust. Kue will not release your Personal Information to any external company for mailing or marketing purposes. We only share data with trusted logistics partners and payment processors necessary to fulfill your order.

4. Data Security

Financial information is handled by Secure Trading, where data resides on heavily guarded servers behind electronic firewalls. These servers are not directly connected to the Internet, ensuring your private information is accessible only to authorized systems.

5. Your Rights

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Erasure: Request that we delete your personal data ("right to be forgotten").
  • Right to Rectification: Ask us to correct inaccurate information.
  • Right to Object: Object to processing for direct marketing.

6. Contact Us

If you have questions regarding this Privacy Policy, please contact our Data Protection Team at:

Email: lablekue@gmail.com

Support Number: +91  8511047461

Address: 3rd Floor  301, Millennium Textile Market 2 Anjana Bridge, New Textile Market, Surat, Gujarat 395002

  1. Product Color Representation

We have made every effort to display the colors of our products on the Website as accurately as possible. However, as the actual colors you see will depend on your specific monitor settings, we cannot guarantee that your screen's display of any color will be an exact reflection of the product in reality.

  1. Cash on Delivery (COD) Limits

Please note that Cash on Delivery (COD) is not available for orders exceeding INR 8,000.